1. Introduction
Error code -9807, also known as errSSLClosedAbort, is a system-specific error that is frequently encountered by users of Apple devices. It typically shows up during the operation of App Store or iTunes, usually when users are trying to update or download an app.
2. What Does Error Code -9807 Mean?
The error code -9807, or errSSLClosedAbort, essentially indicates that a connection was closed via an SSL abort. In simpler terms, this means that the connection to the server, via Secure Sockets Layer (SSL), was prematurely terminated or ended, thus preventing the user from successfully downloading or updating applications.
3. What Causes This Error?
This error could typically be caused by the following factors:
– Unstable or weak internet connection
– Incorrect system time and date
– Problematic SSL settings
– Outdated software
– Firewall interference
4. How to Fix Error Code -9807
Fix #1: Check Your Internet Connection
Ensure you have a stable and strong internet connection. Try refreshing your connection or switch to a different Wi-Fi if possible.
Fix #2: Adjust System Time and Date
Make sure your system’s time and date are set correctly. Incorrect settings could interfere with server connections.
Fix #3: Update Your Software
Ensure your system, iTunes, and App Store are up-to-date. Often, older software versions can be prone to bugs and glitches.
Fix #4: Review Firewall Settings
Firewalls could typically block SSL connections. Try disabling the firewall temporarily to see if this resolves the issue.
5. Additional Tips
Regularly update your iOS device to avoid such errors, and ensure maintaining a good internet connection. Apple’s official support page can also offer help in difficult situations.
6. When to Contact Support
If the problem persists even after trying all the troubleshooting steps, it’s recommended to contact Apple Support for professional assistance. Persistent error could indicate a more serious issue with your device that should be addressed by professionals.
7. Conclusion
Error code -9807, or errSSLClosedAbort, is familiar to most Apple users. Although it can be frustrating when trying to update or download an app, it’s usually not a serious problem. Often, simple fixes like correcting the system’s time and date, updating software, checking internet connectivity, and changing firewall settings can solve the problem. Don’t hesitate to seek help from Apple Support if the error persists.