✅ Error Code Braintree Error 91565 – What It Means and How to Fix It
1. Introduction
Braintree Error 91565 is typically associated with the PayPal-backed online payments system, Braintree. This error code commonly appears to merchants using Braintree’s online payments gateway for credit cards and PayPal transactions. It’s typically encountered during the transaction process when the payment instrument is being charged.
2. What Does Braintree Error Code 91565 Mean?
Braintree Error Code 91565 means that the payment instrument entered expires before the start date. Simply put, the credit card or other forms of payment that the customer is trying to use is not valid because the expiry date indicated is earlier than the start date set for the transaction.
3. What Causes This Error?
There are two primary reasons why Braintree Error 91565 may appear:
– User mistake: The customer may have entered the wrong expiry date for their payment instrument.
– Card error: The payment card itself may be expired or faulty.
4. How to Fix Braintree Error Code 91565
Here are some potential fixes:
Fix #1: Check User Input
– Ask the customer to double-check the entered expiry date, ensuring that they’ve not made a mistake while entering it. If it appears to be correct, have them try again.
Fix #2: Use a Different Payment Method
– Ask the customer to use a different payment instrument if the problem persists. This rules out the possibility of an error with the card they’re trying to use.
5. Additional Tips
Ensure you’re running the latest version of Braintree. You can check this by visiting the official Braintree website.
6. When to Contact Support
If none of these solutions work, it’s advisable to stop attempting DIY fixes and reach out to Braintree’s professional support system. They can help guide you through more detailed troubleshooting steps or escalate the problem if necessary.
7. Conclusion
Braintree Error Code 91565 is a reasonably common issue that arises when the cardholder’s payment instrument expiry date precedes the start date. Possible fixes include verifying user input or suggesting a different payment method. If the problem persists, contact Braintree’s professional support for further help.
Optional Additions:
For additional resources on such errors, refer to [Braintree’s Official Documentation](https://developer.paypal.com/braintree/docs/guides/error-handling/overview).