1. Introduction
Error Code 20010 is a common error that appears on Wyze Cams – a series of smart indoor and outdoor security cameras. Typically, users see this error when trying to connect their cameras to a network, or during the process of live streaming.
2. What Does Error Code 20010 Mean?
Error Code 20010 refers to a network connection failure. Simplified, it means that your Wyze Cam is having issues making or maintaining a connection to your WiFi network.
3. What Causes This Error?
There could be multiple reasons for this error to appear. Some of the most common causes include:
– An unstable or weak WiFi connection
– Router is blocking connections
– The Wyze Cam is too far from the router
– Outdated Wyze Cam firmware
4. How to Fix Error Code 20010
There are several potential solutions to this error code. Here are a few simple steps you can take:
– Fix #1: Restart your Wyze Cam and your router. Unplug them both, wait for a few minutes, and then plug them back in.
– Fix #2: Make sure your Wyze Cam is within 30 feet of your router.
– Fix #3: Check that the Wyze Cam and router are on the same frequency. Wyze Cam supports only 2.4GHz, not 5GHz.
– Fix #4: Update your Wyze Cam firmware to the latest version available.
5. Additional Tips
Continuous system updates can help in avoiding recurring error code 20010. Always ensure to keep your Wyze Cam firmware up to date. Also, make sure to regularly check your WiFi connection and router settings. Backing up any important data from your Wyze Cam is always recommended.
6. When to Contact Support
It is advisable to contact Wyze support if you’ve tried these solutions and are still seeing this error. The Wyze tech team might be able to provide more in-depth troubleshooting for your particular situation.
7. Conclusion
Error Code 20010 on a Wyze Cam indicates network connection issues. Fixes can range from restarting your devices, ensuring closeness of your Wyze Cam to the router, checking frequency compatibility, and updating your firmware. However, remember that sometimes you may need professional help, and don’t hesitate to reach out to the Wyze support team if needed. You’re not alone, many users face this common issue.